Billing, Cancellation & Refund Policy

This policy explains Zyncli’s subscriptions, credit balances, renewals, cancellations, and monetary refunds. It forms part of the Terms of Service.

1. Plans and prices

• Free: US$0 with 12 one-time starter credits.
• Creator: US$9.90 per month with 100 credits renewed monthly and up to 3 private Skills.
• Studio: US$19.00 per month with 240 credits renewed monthly and up to 10 private Skills.
• Top-ups: available only to active paid subscribers at the prices shown on the Pricing page and at checkout.

Prices are shown in US dollars unless stated otherwise. Applicable sales tax, VAT, GST, or similar tax may be added at checkout based on your billing location.

2. Merchant of record

Creem acts as merchant of record for paid Zyncli purchases. Creem processes payment, issues the receipt or invoice, calculates and remits applicable indirect taxes, and handles the payment-side execution of approved refunds and chargebacks. The charge on your statement may identify Creem. Zyncli remains responsible for providing and supporting the product.

3. Automatic renewal

Creator and Studio are recurring monthly subscriptions. By subscribing, you authorize Creem to charge the payment method presented at checkout at the start of each billing period until you cancel. Renewal pricing is the price disclosed at checkout, subject to any properly notified change.

4. Credits

Monthly plan credits are issued at the start of each paid billing period. They reset at renewal and do not roll over. Purchased top-up credits are used after monthly credits and do not expire while your account remains active. Credits have no cash value, cannot be transferred between accounts, and cannot be redeemed for money.

Zyncli shows the credit cost before planning, private-Skill analysis, or image generation. A cost can depend on article length, source-material volume, model quality, and operation type. When an operation fails and our system records the failure, reserved credits are returned automatically. This service-credit return is not a monetary refund.

5. Cancellation

You may cancel at any time through the customer portal or by contacting billing@zyncli.com. Unless the cancellation interface states otherwise, cancellation takes effect at the end of the current paid billing period. You retain paid access until then and will not be charged for the next period.

Deleting an account or stopping use does not by itself cancel a subscription. Cancel through the customer portal or contact billing support before the renewal date.

6. Refund eligibility

Because Zyncli incurs model and infrastructure costs when credits are used, completed generation and analysis operations are generally non-refundable. We will review refund requests for:

• duplicate or clearly erroneous charges;
• a paid feature that was materially unavailable because of a verified Zyncli failure and was not otherwise credited back;
• an initial subscription purchase requested within 7 calendar days when no more than 10 paid credits have been consumed; or
• circumstances where applicable law requires a refund.

Renewal charges are generally non-refundable if the subscription remained available during the billing period. Top-up purchases are generally non-refundable after any top-up credits have been used. We may deny requests involving substantial use, abuse, policy violations, or circumstances outside Zyncli’s control.

7. How to request a refund

Email billing@zyncli.com from the account email and include the receipt or transaction ID, purchase date, and a short explanation. Please contact us before initiating a chargeback so we can investigate and resolve the issue. If approved, the refund is submitted through Creem to the original payment method. Banks typically take 5–10 business days to post a processed refund, and timing can vary by payment method or region.

8. Consumer rights

Nothing in this policy limits a statutory refund, withdrawal, cancellation, or other consumer right that cannot legally be waived. Creem’s Buyer Terms also apply to the payment transaction.

9. Changes and contact

We may update this policy when plans, credits, payment providers, or law change. The version in effect when you purchase applies to that purchase unless a mandatory rule requires otherwise. Billing questions can be sent to billing@zyncli.com.